Support

Ask Twine a question.

Most answers are in the app already; the common ones are below the form. Anything else, write it here.

Phone
What it’s about
Replies come to the address above, usually within two working days.
Answers in the app
Will my colleagues see my personal event?
Only what the rule allows: title only, an opaque “Busy” block, or a full copy.
Does it work when the app is closed?
Yes. Checks run in the cloud at the pace of your plan.
What happens if I delete or move the original?
The copy is removed or moved on the next check.
What if I delete a rule?
Its copies are removed. Originals are untouched.
What if I disconnect an account?
The rules that use it pause. Copies already made stay.
What about duplicates?
Twine pauses and asks whether to link the existing event, create a second copy, or always skip.
Can it sync both ways?
Yes, on Twine Pro. Copies are tagged so they never bounce back.
Do I need an account?
No. An account lets you sign in on another phone with the same rules.
What if I downgrade or cancel?
Nothing is deleted. The oldest rules keep running up to the plan’s limit; the rest show as paused.
How do I stop completely?
Remove copies, then delete the account. Both are in Settings.